Advocate Health Advisors
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Network operations manager
Advocate Health Advisors has named Jackleen Houchens retention specialist, a role that will help Medicare recipients make better choices about their healthcare.
Advocate Health Advisors agents are Medicare experts who serve as trusted advisors for community members who are Medicare eligible and specialize in helping those turning 65. The company has agents in all 50 states and Puerto Rico.
In this newly created role, Houchens will collaborate with partners to help save lives, eliminate costs and avoid misery for community members in the Tampa Bay region. Houchens will be developing programs and events to ensure Medicare recipients understand their health plan benefits and services.
Houchens is based in St. Petersburg and will be working the Tampa Bay area.
“Jackleen will be a great asset to the Advocate Health team. I am excited to have her building relationships in the community and helping our Medicare recipients live healthier, happier lives,” Advocate Health Advisors Compliance Officer Alissa Morris said.
Prior to joining Advocate Health Advisors, Houchens worked as a network operations manager at Physician Partners in Tampa for nearly two years. During that time, Houchens worked closely with primary care providers to uphold compliance regulations on behalf of Medicare Advantage plans. In particular, she worked with providers and Medicare Advantage carriers to help satisfy certain quality of care metrics and close patient care gaps. She also helped improve care for patients by ensuring patients took full advantage of their healthcare benefits.
“It’s important to bridge relationships between providers and agents, so that patients have a good support system,” Houchens said. “My role will be very interactive with all participating parties.”
Houchens holds an MBA from St. Leo University and an undergraduate degree from Hobart and William Smith Colleges.