Tampa analytics firm surveys customers on state of the restaurant industry
April 18, 2020 - Restaurant customers in the United States are more optimistic about the industry's recovery from the impacts of the Covid-19 pandemic than are customers in other parts of the world. That's a key finding in a survey by Revenue Management Solutions, a restaurant data analytics and consulting company in Tampa. RMS polled about 1,800 potential restaurant customers in five countries (United States, Singapore, South Korea, United Kingdom and Taiwan) hit hard by the pandemic. Over half of the respondents in the U.S. — 54 percent — believe the industry will recover within one to six months, with similar findings in South Korea and Taiwan. In the United Kingdom, 43 percent believe the industry will recover within six to 12 months; in Singapore, that number drops to 39 percent of respondents who believe recovery will happen in six to 12 months. Seventy-five percent of all respondents trust that the restaurant industry is able to safely produce and deliver meals, the survey found. Key factors customers will consider are employee hygiene, reputation and level of contact.