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Synapse Summit quotes that will stick
It happens a lot.
You go to a conference, hear sage advice and brilliant insights, and think, “I have to remember that” — and then you forget what you heard.
The just-ended Synapse Summit, a two-day gathering to celebrate technology and innovation, was filled with smart people offering thoughtful observations and challenging concepts that I want to keep top of mind.
Click through the gallery for some of the quotes that will stick with me.
Synapse Summit 2019
“I started to read stories about that entrepreneur who had the crazy idea to open up a grocery store across the street from a Hoggly-Woggly and believed that what was missing in the grocery business was a customer focus and a focus on the customer experience. That company now is headquartered in Florida, a Fortune 100 company with 200,000 employees and the largest employee stock ownership plan in the world, and we call it Publix Super Markets.” — Brian Murphy, CEO and founder, ReliaQuest
terre tulsiak
January 30, 2019at4:40 pm
And by the way, Publix has consistently ‘stayed the course’ with respect to customer service and satisfaction. Even when competitors were nipping at their heels, they have been true to their mission and values. (And I go there a LOT.) never have I asked a question or had a complaint that I felt it was not the person in front of me’s personal quest, to have me leave happy.
Alexandra Goebel
January 25, 2019at2:47 pm
Great quotes, Margie. Glad you took the time to capture the words and faces of some of our important community innovators & influencers. Thank you for showcasing some of the inspiring people from Tampa. It was a powerful summit.