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Tampa International Airport receives customer service award

Bill DeYoung



(Photos provided by Tampa International Airport)

Tampa International Airport has been named to the Airports Council International World’s Roll of Excellence – the only airport in the United States to make the 2018 list.

It’s a customer service designation. Passengers are surveyed on 34 key performance indicators, on the day they travel. According to the ACI, the trade association of the world’s airports, it’s the “only worldwide service quality measurement and benchmarking service that questions passengers while at the airport.”

The other 2018 inductees are Queen Alia International Airport (Amman, Jordan); Haikou Meilan International Airport (Hainan, China); Sanya Phoenix International Airport (Sanya, China); Chongqing Jiangbei International Airport (Chongqing, China); Narita International Airport (Narita, Japan); Sheremetyevo International Airport (Moscow, Russia).

“The Roll of Excellence provides special recognition for airports that consistently deliver an exceptional customer experience over time,” said ACI World director general Angela Gittens. “In an increasingly competitive airport industry operating environment, continuous service improvement is a key ingredient in business performance.”

The ACI Director General’s Roll of Excellence identifies airports that have been ranked as one of the top five airports by size or region in five of the last 10 years in the ASQ Survey.

The ACI Director General’s Roll of Excellence was established in 2011. Sine then, 48 airports have been inducted.

Originally known as Drew Field, the facility was renamed Tampa International Airport in 1950. It was extensively upgraded and redesigned, and re-opened as a modern air traffic terminal in April 1971.


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