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These tech companies go above and beyond in service

Margie Manning



Results matter.

That’s the idea behind the “Excellence in Service” award from Tampa Bay Tech, Florida’s largest technology council.

Tampa Bay Tech has named three finalists for the 2018 award: DIGARC, a Lakeland company that provides technology for higher education institutions nationwide; Flexential, a data center operator created in the merger last year of Peak 10 and ViaWest; and Vology, a Clearwater-based managed IT services firm.

The winner, along with the winners in about a dozen other categories, will be named Nov. 9 at an awards ceremony.

The “Excellence in Service” award recognizes a company that can demonstrate excellence in the quality, innovation and results of the work with at least one local technology firm.

St. Pete Catalyst asked each finalist about the most inspiring feedback they have gotten from their customers and clients.

DIGARC, with software to help higher education institutions streamline their curriculum, said it has a 99 percent customer satisfaction rating.

DIGARC’s team

One of the customers DIGARC serves is Harding University.

“We were so excited to work with DIGARC. There is not another company we’ve had that level of support with. It’s outstanding. I am always happy to say you will not be dissatisfied with this company,” Nancy Tackett, assistant to the provost, said in a statement provided by DIGARC.

Flexential, with a hybrid IT infrastructure, has a dedicated IT compliance team on staff  to work with its customers, including Moffitt Cancer Center.

“When we look for partners it isn’t only about providing technology, but also getting behind our mission,” John McFarland of Moffitt told Flexential.

“Some technology partners look at us as the next sale, but we really value ones that look at us as an important part of the community. Flexential is more than just a vendor for Moffitt. They are a partner in delivering crucial colocation services and support to further our mission of preventing, treating and curing cancer.”

The team at Flexential

Vology helps organizations manage their IT needs, mitigating technology security risks and taking advantage of the cloud, as well as providing a network operations center staffed by hundreds of certified IT engineers and technical staff.

The company has gotten feedback from customers that “our services and ongoing partnership with them allows them to innovate and take advantage of technology solutions that they wouldn’t be able to reach themselves. That their users’ experience increases, their costs decrease, and that they’re able to focus on their business strategy instead of the more mundane, day-to-day tasks.”

Read more about the finalists and winners in the Tampa Bay Tech awards in upcoming stories in St. Pete Catalyst.

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1 Comment

1 Comment

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    Dave Salt

    October 22, 2018at3:47 pm

    How did Vology make the list? They are a failing company, that has seen a decline in revenue, has laid off over 100 employees the last year alone and so, so many former employees have left on their own. They have also become infamous for SLA breaches and violations.

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