Profile

RankMiner’s patented A.I. platform analyzes a person’s voice – not the words used, but HOW they are spoken – to reveal speaker intent and predict what that speaker is likely to do. Our clients realize performance improvements ranging from 20% to over 100% by reducing their costs of Employee turnover and increasing revenue from Collections and Cross Sales. RankMiner’s patented technology extracts hundreds of paralinguistic features, such as energy, intensity, happiness, anger, etc. from each phone conversation and correlates them to specific business outcomes to deliver material performance improvements by predicting employee turnover, customer sales and collections. We take a fundamentally different approach than other call analytics in the market. Our purpose is to understand speaker intent and predict what that speaker is likely to do. We start with the goal of that prediction first: • What do our clients want to see more of? Greater customer spend? Increased payments? • What does do they want to see less of? Lower employee turnover? Lower customer churn? RankMiner can be applied anywhere there are observable conversations.